SUBMIT A CLAIM

Before submitting a claim, please select the category below that matches your product and review the warranty information.

Outerwear Footwear Sportswear Equipment Tents Sunglasses Belts & Wallets

Warranty Claim

Got Questions?

For other warranty related questions, visit our Warranty FAQ page.

Warranty Service Hours of Operation:

M-F 8:30am - 5:00pm ET
Phone: 1-833-748-1413

Warranty info:

Verify below that your product is covered under our warranty. Please only include 1 item at a time.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Disclaimer: Please check with the Warranty Department before submitting previously repaired garments for warranty claims. Repair done outside of the Columbia Warranty Department may void Columbia’s Limited Warranty applicable to your product.

Limited lifetime warranty on insulated Jackets, Snow Gear, Shells, etc.
Please see complete warranty policies for outerwear here.

Verify below that your product is covered under our warranty. Please only include 1 item at a time.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

One Year Limited Warranty on Boots, Hiking Shoes, Sandals, etc. Please see complete warranty policies for footwear here. For warranty support on Waders, please contact 1-833-748-1413, M-F: 8:30am - 5pm EST.

Verify below that your product is covered under our warranty. Please only include 1 item at a time.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

One Year Limited Warranty on T-Shirts, Button Ups, Shorts, Pants, Fleece, etc. Please see complete warranty policies for sportswear here.

Verify below that your product is covered under our warranty. Please only include 1 item at a time.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Limited lifetime warranty on Sleeping Bags, Backpacks, etc. Please see complete warranty policies for equipment here.

For warranty support, please contact:

Phone: 1-833-748-1413
M-F: 8:30am - 5:00pm EST

Belts & Wallets are covered by Randa Accessories. For warranty support, please contact:

Randa Accessories
http://www.randa.net/warranty
Phone: (847) 292-8300

Ensure your product was purchased less than 1 year ago*

My product was purchased after February 2025

Submit Claim

* Required

First Name

Last Name

Address

Street Address, P.O. Box

Address 2

Apartment, Suite, Unit, Floor

City

Country

Province

Postal Code

Phone

Example: (555) 555-5555

Where was your item purchased?*

Columbia Sportswear Retail Store

Columbia Sportswear Outlet Store

Columbia Sportswear Online Store

Retail Partner (REI, Dick's Sporting Goods, etc.)

Other, please specify

Describe what happened to cause the problem*

If your product CANNOT be repaired, would you like to:*

Receive merchandise credit

Have the item shipped back to you

Ensure your item is freshly washed or clean*

My product has been cleaned and is ready to be shipped.