Returns

1. Enter Order Information
2. Print The Label
3. Pack Up Your Items
4. Ship The Package

Enter the information below to quickly start your return.

*Required
e.g. 15133006 or 200006567
For Klarna orders, use shipping postal code instead.
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Frequently Asked Questions

What can I return?

We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.

When can I return?

Returns are accepted within 60 days of the purchase date. We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and footwear with the original box in new condition.

Where can I return?

Bring your return to your nearest Canada Post.

When returning items to a Columbia store, please present your Order Confirmation email.

Parcels can only be returned from the country where they were delivered. Please visit our detailed FAQ page for more information.

When do I get my refund?

Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.

Easy & hassle-free delivery

Hundreds of Purolator shipping locations can collect your order when convenient and return any item that doesn't fit.